Shipping policy
This shipping policy applies to orders placed on Giftbox Direct. Giftbox Direct is owned and operated by Dedoland Ltd., a company registered in England and Wales.
Processing Time
- Most of our products are personalised or made to order.
- Our usual production time is 6 to 9 working days before dispatch.
- During busy periods, seasonal events or high demand, production may take slightly longer.
Shipping Cost
- For orders under £29: A flat shipping fee of £4.99 applies, regardless of the destination.
- For orders of £29 or more: Free worldwide standard delivery applies.
Estimated Delivery Times
United Kingdom
- Standard UK delivery usually takes 2 to 4 working days after dispatch.
International Delivery
- International delivery times vary depending on the destination country, customs processing and local courier services.
- Estimated delivery times and any available shipping options will be shown at checkout where applicable.
Tracking Information
- Where tracking is available, tracking details will be provided once your order has been dispatched.
- Please allow a short time for tracking updates to appear after dispatch.
Delivery Delays
- Delivery times are estimates and may vary due to courier delays, public holidays, customs checks, peak seasons, weather conditions or other circumstances outside our control.
- We will always do our best to help if your parcel is delayed.
Incorrect Delivery Details
- Please make sure your delivery address is correct before placing your order.
- If an incorrect address is provided, we may not be able to change it once production or dispatch has started.
Lost or Delayed Parcels
- If your order has not arrived within the expected delivery window, please contact us and we will look into it with the courier.
- Depending on the situation, we may offer a replacement, refund or further assistance.
Contact Us
If you have any questions about delivery, please contact us:
- Email: info@giftbox.direct
- Business name: Dedoland Ltd.
- Website: giftbox.direct