Shipping policy

This shipping policy applies to orders placed on Giftbox Direct. Giftbox Direct is owned and operated by Dedoland Ltd., a company registered in England and Wales.

Processing Time

  • Most of our products are personalised or made to order.
  • Our usual production time is 6 to 9 working days before dispatch.
  • During busy periods, seasonal events or high demand, production may take slightly longer.

Shipping Cost

  • For orders under £29: A flat shipping fee of £4.99 applies, regardless of the destination.
  • For orders of £29 or more: Free worldwide standard delivery applies.

Estimated Delivery Times

United Kingdom

  • Standard UK delivery usually takes 2 to 4 working days after dispatch.

International Delivery

  • International delivery times vary depending on the destination country, customs processing and local courier services.
  • Estimated delivery times and any available shipping options will be shown at checkout where applicable.

Tracking Information

  • Where tracking is available, tracking details will be provided once your order has been dispatched.
  • Please allow a short time for tracking updates to appear after dispatch.

Delivery Delays

  • Delivery times are estimates and may vary due to courier delays, public holidays, customs checks, peak seasons, weather conditions or other circumstances outside our control.
  • We will always do our best to help if your parcel is delayed.

Incorrect Delivery Details

  • Please make sure your delivery address is correct before placing your order.
  • If an incorrect address is provided, we may not be able to change it once production or dispatch has started.

Lost or Delayed Parcels

  • If your order has not arrived within the expected delivery window, please contact us and we will look into it with the courier.
  • Depending on the situation, we may offer a replacement, refund or further assistance.

Contact Us

If you have any questions about delivery, please contact us:

  • Email: info@giftbox.direct
  • Business name: Dedoland Ltd.
  • Website: giftbox.direct