Refund policy

Thank you for shopping with Giftbox Direct. We aim to provide the best quality and service. Please review the details of our return and refund policy below, applicable from the date of purchase.

Full Coverage Refund/Return/Exchange Policy

We offer full coverage for the following situations:

Personalized Items:

As these are one-of-a-kind creations, they cannot be returned or exchanged.

Order Status:

• Awaiting Production: You can cancel your order and request a full refund, including shipping costs.
• In Production: Refunds are only available for shipping costs if the issue is non-production related.
• Shipped Orders: No refunds will be granted for non-production issues.
• Delivered Orders: Refunds, returns, or exchanges are not available for non-production-related issues once an order is delivered.

Return Postage: Giftbox Direct will cover return postage fees or issue a refund if:

• We sent the wrong item(s).
• You received broken or defective items.
• There is a quality issue with the product.
• The custom content differs from what you provided us.

How to Request a Refund/Return: To begin a return, exchange, or refund, please contact our customer service team. They will provide you with the necessary authorization and instructions.

Cancellation Policy: Once your order has entered production, we are unable to cancel the production of personalized items. However, if you wish to cancel, only the shipping cost will be refunded.

Note: Squirrel Custom reserves the right to amend this policy at any time. Any changes will be reflected on this page. If you have any questions, please contact our customer service team.

Thank you for choosing Giftbox Direct!