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FAQ
Find answers to some of the most commonly asked questions here. If you have any other inquiries, feel free to reach out to us!
Our customer support is available Monday to Friday: 9 am- 6 pm.Average answer time: 8h
What is the production time for my custom product?
We aim to get 95% of orders out within 72 hours. Just keep in mind that this can change a bit depending on how complex your customizations are and how busy we are at the moment. We appreciate your understanding!
Is it possible to cancel my order shortly after placing it?
You can cancel your order if production hasn't started yet.
What are the available shipping methods, and how long does transportation typically take?
Currently, we offer two shipping options: standard shipping and express shipping.
For more information on our logistics, please refer to the following link:
Please keep in mind:
- You can find details about estimated arrival times and shipping costs for various countries on the Shipping Policy page.
- The estimated shipping times are for reference only and may vary based on specific circumstances.
Do you offer refund, return, or exchange services?
Please check our Return Policy page for detailed information.
Our customer support is available Monday to Friday: 9 am- 6 pm.Average answer time: 8h